Frequently Asked Questions
Everything you need to know about your Dansko experience.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return and exchange policy?
We offer a 30-day return policy for products in unworn, original condition. Simply use our online portal to generate a prepaid return label for a small processing fee or an exchange at no additional cost.
How do I determine my correct Dansko size?
Dansko footwear follows European (EU) whole sizes. To find your perfect fit, please refer to our comprehensive size chart which provides conversions for US medium and wide widths.
Are Dansko shoes suitable for professional use?
Yes, many of our collections, including the iconic Professional clog, are designed specifically for long hours on your feet, featuring APMA-certified support and slip-resistant outsoles.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are working on expanding our reach to international customers in the near future.
How should I clean and maintain my footwear?
Care instructions vary by material. We recommend using a damp cloth for boxed leather and specialized suede brushes for nubuck finishes to maintain the longevity and appearance of your shoes.